At Palm Angels, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process.

Return Window

  • Returns are accepted within 7 days of receiving your order.
  • Requests made after 7 days will not be eligible for a return or refund.

Eligibility for Returns

To qualify for a return, the item must meet the following conditions:

  • Unused and in the original condition
  • Original packaging intact
  • Proof of purchase is required (order number, invoice, or receipt)

Non-Returnable Items

  • Items that have been used or damaged
  • Items on sale or clearance

How to Initiate a Return

  1. Contact our customer support team at:
    📧 Email: sales@palmangels.shop
    📞 Phone: +1 (213) 575-3811
  2. Provide your order number and reason for return.
  3. Once approved, follow the return instructions provided by our team.

Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 5–7 business days to your original payment method.
  • Shipping costs are non-refundable, and customers are responsible for return shipping unless the return is due to a defect or error on our part.